Hire a chocolate fountain.

Have a question? Let’s see if we can answer it below, if not give us a call: 02392 502821

1. Are you a registered company?

Yes, Chocolate Fountain Heaven, chocolate fountain hire has been in business since 2002 and a limited company since 2004. We are full time, always at the end of the phone or email. Open from 9am-9pm.

2. What is your Food Hygiene Rating with the Food Standards Agency & your local authorities?

We have a 5* food hygiene rating. All food businesses, by law, have to register with their local authorities, this is a legal requirement.

hygienerating Chocolate fountains - FAQ
Hygiene rating

3. Can I run a check on your business?

Absolutely! We strongly urge all our customers to check out their chosen vendor. All food businesses must register themselves with their local authorities. This is a legal requirement. To check our business you can call Gosport Borough Council Environmental Health on 02392 545505

You can check our company registration number on companies house, we strongly advise this.  We have daily calls from people who have been let down or who have paid a deposit and can no longer find the supplier they booked with.  Chocolate Fountain Heaven Ltd 05499000

4. If I wanted a chocolate fountain at my wedding when would it be provided?

Of course, this is all down to personal preference; you may wish to utilise the fountain hire to engage your guests while photographs are taken, as the reception piece, as the main dessert in the daytime if your venue is not providing this. Or we think our chocolate fountain hire makes an excellent dessert or a modern twist to the traditional wedding cake. The choice is yours.

5. What would I hire a chocolate fountain for?

Our chocolate fountains can be hired for weddings, corporate events, anniversary parties, banquets, Bar /Bat Mitzvahs, birthday parties, children’s birthday parties, christenings, Christmas parties, dinner parties, engagement parties, exhibitions, home parties, product launches and just about any occasion where you wish to impress your guests by creating the ultimate WOW factor.

6. Is the chocolate free from nut trace & gluten-free?

We cannot guarantee that the chocolate or foodstuffs are free from nut trace, this will be made clear to any guest that asks us. However, the chocolate that we use IS gluten-free and dairy Kosher and suitable for vegetarians. If you have an allergy concern, we can provide ingredient details.

7. Is your fountain hire available throughout the UK & Europe?

We are happy to travel to any area and any venue in the UK, subject to availability. As long as you are happy to pay for the travel accommodation, Europe is fine too.

8. Do I need to provide anything or do anything?

Your contract will have all the details we need on it but a table/tablecloth & to be near a powerpoint and away from any open doors would be great.
We will liaise directly with your venue point of contact and also yourselves 2 weeks before your event date to finalise timings etc. We will just leave you and your guests to enjoy our hot chocolate fountain.

9. How do chocolate fountains work?

Inside the chocolate fountain is a specially made stainless steel corkscrew which goes round and round and brings the chocolate from the base to the opening at the top of the chocolate fountain, then it overflows back down to the basin.

10. Can you run a fountain outside?

Unfortunately not. Wind will affect the flow of the chocolate and it will blow out of the fountain, it can also attract flying insects…even with a wind guard. You can, however, have the fountain in a fully enclosed marquee, we just need to be away from any openings and have the ground as level as possible and also a mains/extension lead.

11. Do I have to assemble it myself?

Yes if you opt for a dry hire, but it does come with full instructions, and no if you opt for a fully serviced hire; our uniformed operator will deliver, assemble and supervise. With this option when your event is over we will disassemble and take the chocolate fountain away.

12. How far do you travel?

Any county in England is covered by chocolate fountain heaven for our fully serviced hire.

13. What kind of chocolate is used?

Curvature chocolate. We use the very best Belgian curvature chocolate. It comes in dark, milk or white flavours. The white chocolate can be made into different colours as a further cost.

14. How long can the Chocolate Fountain hire run for?

Our chocolate fountain hire is for 3 hrs with set up 1 hr prior to this. Over the years, we have seen that this is the correct amount of time for all guests to use the fountain. We can offer an earlier setup or longer hours and they will be subject to charges.

15. How many people does each hot chocolate fountain serve?

Our fountains can serve several hundred people at a time. We do suggest that over 130 guests that you opt for the larger 40″ fountain as there is limited room around the smaller 29″ one. There is also the option to add more chocolate and hire multiple fountains so our catering capacity is endless.

16. What can you dip in the chocolate fondue fountain?

You can use Strawberries, grapes, pineapple, banana, marshmallows, mini doughnuts, chocolate chip cookies, chocolate fudge cake, profiteroles, jelly babies & fudge. Actually, anything edible that goes with chocolate! However, you would NOT be able to use anything crumbly or that easily slides off skewers for the sake of the consistent flow of the chocolate and the damage to the fountain.

17. Can we provide a last-minute chocolate fountain?  Yes, we have done events in the evening when the client has called in the morning or late afternoon.  This is what we love!  The excitement of rushing around to get to your wedding or event and making it on time.  Stressful for us but stress-free for you, fun though!  We hate it when clients have been let down and would do anything to help.

18. How do you book our chocolate fountain hire?

Just give us a call or email, it’s as simple as that. We will then send out our hire contract, which you sign and return to us with your non-refundable (if you cancel) booking fee.

If you need further help or have more questions, just give us a call on 02392 502821.